Acceptable Use Policy

The Internet is a powerful information and entertainment tool, we would expect our customers to use the Internet with respect, courtesy, and responsibility, giving due regard to the rights of other Internet users.

Our acceptable use policy is actively and strictly enforced. Offending content or users are removed from our network, usually as soon as they are discovered, although we will always inform you when and why any action has been taken.

Common sense is the best guide as to what is considered acceptable use; however the following are unacceptable uses.

Illegality
In any form, including but not limited to the unauthorized distribution or copying of copyrighted software or other data, harassment, fraud, trafficking in obscene material.

Undesirable Content
Certain types of content are not allowed on our network. We do not host adult content of any description. Content relating to Hacking, Cracking, Warez and IRC is not allowed. Software downloads may only be hosted if you are the writer and copyright owner of the software, all other software including freeware, shareware and trial software is forbidden. Audio and video downloads may only be hosted if you are the creator and copyright owner of the work.

Prohibited Scripts and Applications

RCC Hosting strictly prohibits the use of certain scripts such as IRC, Proxy, SSH, Telnet, or any other script which may overwhelm server resources due to the inherent nature of the script itself or by defect in the coding of the script. If a user script is found to be in violation of this clause, or is found to be overwhelming system resources, the user may be requested to remove the script, or in cases of system resource abuse, it may be removed without prior warning and/or the user account may be suspended for further review.

Bulk Email
The use of our network to send bulk email whether opt-in or otherwise, and the use of bulk email to promote a site on our network is strictly forbidden.

Misuse Of Resources
Including but not limited to employing applications which consume excessive CPU time, memory or storage space. Chat/IRC, web proxy and mailing list scripts are not allowed on our network under any circumstances. Streaming media can be a drain on web server resources and as such is not allowed. The use of web cam applications which maintain a constant FTP connection uploading an image at regular intervals is forbidden.

Failure to Pay

RCC Hosting may temporarily deny or terminate service upon the failure of the subscriber to pay the charges when due. Such termination or denial will not relieve the subscriber of responsibility for the payment of all accrued charges and any collection fees.

Subscriber Acknowledgement

Subscriber acknowledges that the service provided is of such a nature that the service can be interrupted for many reasons other than the negligence of RCC Hosting and that damages resulting from any interruption of service are impossible to ascertain. Therefore, subscriber agrees that RCC Hosting shall not be liable for any damages arising from such causes beyond the direct and exclusive control of RCC Hosting. Subscriber further acknowledges that the RCC Hosting’s liability for its own negligence may not in any event exceed an amount equivalent to charges payable by subscriber for services during the period damages occurred. In no event shall RCC Hosting be liable for any special or consequential damages, loss or injury.

Support Boundaries

Use of RCC Hosting services requires a certain level of knowledge in the use of Internet languages, protocols, and software. This level of knowledge varies depending on the anticipated use and desired content of subscriber's website.

The subscriber is responsible for programming and for uploading the website to our servers. Website development, consulting, programming and debugging are beyond the free hosting support services. However, our web design and programming team will be happy to prepare a quote to fit your specific requirements.

The subscriber agrees that he or she has the necessary knowledge to create and maintain their website and agrees that it is not the responsibility of RCC Hosting to provide this knowledge or service.

RCC Hosting provides technical support for services only to its subscribers. We limit our technical support to our area of expertise. The following is our guideline when providing support:

RCC Hosting provides support related to your service plan’s features’ physical functioning. RCC Hosting does not provide technical support for the subscriber’s customers.

The only way to request technical support is to email the technical support 24/7 help line at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .

Ownership and Copyright

Upon final payment and approval of the completed website design project, our client becomes the owner of the website. He is free to take his site to another developer or host with another company. Please note that all the content on the customer's website is the sole responsibility of its respective owner. RCC Hosting is not responsible or liable for any copyright or trademark claims regarding third party logos, trademarks or names used on the website. They are the property and responsibility of the respective owners. The customer agrees that RCC Hosting may use the created website in its portfolio to showcase completed work to prospective customers and for its own marketing purposes such as, but not limited to, newsletters.

Ordering Process

Any RCC Hosting customer who wishes to utilize the Transfer Service must fill-out the appropriate order forms for the service, providing all information requested.

Payment is required before commencement of the moving process. Charges for all orders will be done by RCC Hosting.

RCC Hosting reserves the right to refuse any request for transfer service or to cancel the request if the project is deemed more complex than originally agreed to.

After completion of the ordering process, an RCC Hosting Representative will contact the customer within one business day to gather all the necessary information to start the moving process.

Orders will be considered inactive and will be deleted if the customer fails to give all the requested information within 30 days of order placement.

Required Information

The customer is responsible in providing all information necessary to complete the move (i.e. passwords, script lists, database information, etc.). Path-specific scripts or functions must be described to RCC Hosting to ensure a proper update and transfer. Failure to provide all required information within the specified timeframes may result in a delay or cancellation of the project.

RCC Hosting is not responsible for site functions or segments not listed or described by the customer. However, RCC Hosting may see the oversight and make the correction automatically, but this is not guaranteed.

The Transfer Process

Segment by segment, we will transfer and modify site scripts, content, databases, and accounts to RCC Hosting services. During the website transfer process, RCC Hosting will provide regular updates and perform its own testing of the entire functionality of the website.

The end result of this service is to have the customer's web site transferred to RCC Hosting services and working properly.

Final responsibility is with the customer to ensure and confirm that the website is working properly, tested for any deficiencies or errors, and is working as originally intended.

If the customer does not respond with any feedback and corrections within five business days (unless pre-agreed) upon the final stage of the moving process, it will be assumed that the work is accepted and the completion of the website moving process is approved. Any further changes or modifications will be solely the responsibility of the customer.

Non-disclosure of Confidential Information

RCC Hosting agrees not to use any Confidential Information disclosed to it by the customer for its own use or for any purpose other than to carry out discussions concerning, and the undertaking of, the moving process.

Confidential Information includes, but not limited to, login information, passwords, files, databases (including, but not limited to, products, services, and customers), web designs, configuration information, or financial information of the customer.

Limited Liability

RCC Hosting is not liable for any damages or data loss that arise from the use of this service. RCC Hosting is not liable for any damages that occur from misinformation or misrepresentation by the customer which may result in a loss or corruption of data.

Under no circumstances shall the customer hold RCC Hosting responsible for any loss of data or inability to properly configure complex scripts or programs. All customers should have dedicated recent data backups in the event data loss or corruption occurs.

The maximum liability of RCC Hosting is limited to the amount paid for by the customer for the Transfer Service and shall not exceed that amount.

30-Day Money Back Guarantee

RCC Hosting proudly offers its subscribers a “30-Day Money Back Guarantee.” This guarantee allows subscriber to purchase RCC Hosting services with full confidence and zero-risk. The subscriber may request a full refund within 30 days of initial sign-up and be refunded all fees paid to-date; less any additional over-usage and free domain registration costs. Terminated accounts are not eligible for this guarantee if the termination occurred due to a violation of this TOS.